Refund policy

Returns & Refunds

Due to the perishable nature of fresh flowers, all sales are final.

We do not accept returns or exchanges for change of mind.

Returns or refunds are accepted 

only if:

• The incorrect item was delivered, or

• The product arrives damaged or defective.

Any issues must be reported within 24 hours of delivery, along with clear photo evidence.

If approved, refunds will be processed to the original payment method within 7 business days.

Delivery fees are non-refundable.

 

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Exchanges

We do not offer exchanges.

In the event of an approved issue, a refund or replacement will be arranged at our discretion.

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Contact

For delivery enquiries or order concerns, please contact us as soon as possible at:

📧 summercollectivesydney@gmail.com