Terms of service

By placing an order on this website, you are agreeing to the following terms and conditions:

Order Acceptance Policy

All orders and other requests received are subject to acceptance by Summer collective, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Freshness

We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last longer. If you receive flowers that do not seem fresh, please contact us and follow the prompt for Refund or replacement.If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Summer collective has no influence over these timescales.

Damage

Our flowers are wrapped or arranged carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit. Should this occur to a level that you deem unacceptable, please contact us and follow the prompt for Refund or replacement. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Bloomeroo has no influence over these timescales.

Delivery

Delivery will be made on the date and time slot requested and every effort will be made to meet requests as to preferred times. Summer collective uses reputable third-party contract couriers to deliver gifts across Australia, including but not limited to GoPeople and Sherpa. Due to the reliance on third-party courier services, Summer collective cannot be held responsible for delays during transit. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a gift not arriving at a certain time or place. Once a gift has been delivered to a concierge or front desk at the address specified we cannot be held responsible for the gift getting to the recipient. In regards to hospital deliveries, if the patient has been discharged the gift will be returned to us, a re-delivery fee will apply. In the unfortunate event of a delay or delivery issue, Summer collective will work with the customer to assist in resolving any issues that may be a result of a third-party failure.

Substitution and Seasonal Availability

Summer collective strives to fulfill all orders in compliance with product descriptions, however, flower orders may be subject to seasonal and product availability. Summer collective reserves the right to substitute flower varieties when necessary, however, we will always take utmost care to ensure the final product is similar in quality and value to the requested item.

Order Cancellation Policy

Orders may be cancelled within 1 hour of purchase only.

Once an order has entered preparation or production, cancellations are no longer accepted, as our products are made to order and involve perishable materials.

Same-day orders cannot be cancelled once confirmed.

(No changes or cancellations on the day of delivery.)

Any other changes and cancellations need to be made within 24 hours in advance.

If you need to request a cancellation, please contact us as soon as possible at

📧 summercollectivesydney@gmail.com

Cancellation requests are subject to confirmation.

Offers and promotion codes

At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the service, and are only available once to any one person.
Discounts and credits cannot be used in conjunction with any other offers.
Unless otherwise stated, we only allow one promotion code to be used per order.

Circumstances beyond our control

Adverse weather conditions

During adverse weather conditions (including heavy rain, storm, typhoon, and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

Force Majeure

Summer collective shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Summer collective's reasonable control.

Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
During the checkout process, we ask for the following personal information:

Customer's email address

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

Customer's full name and address

We use this information for credit and debit card validation.

Customer's telephone number

We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

Recipient's full name, contact, and address

We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address and contact is accurate.